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FAQs
GENERAL QUESTIONS
We'd love to hear from you!Call/text: (207) 219-5540 Email: support@keepitneatcleaning.com If you'd like to inquire about scheduling a cleaning, please fill out any of the "contact us" forms on our website with your info to receive a call back from us.
Cleaning hours: M-F: 8:30AM-5:30PMSat: 10:00AM-3:00PM Sun: ClosedCleaning timing may run outside of these hours depending on the job and scope of workOffice hours: M-F: 8:30am-5:30pm Sat: 9:00am-1:00pmSun: ClosedContact us via call/text at any time at (207) 219-5540.
Keep it Neat carries General Liability insurance so you can feel comfortable having us in your home
Yes, every tech passes a background check before joining our team
We do our best to keep the same tech(s) assigned to your home for consistency, since they'll get to know your space and preferences over time. That said, staffing can occasionally shift due to schedule changes or time off. We run a small team, so regardless of who you see that day, every technician goes through the same training program and is trained on the same checklist and standards. Keep It Neat does not use contractors or outside cleaning vendors, all technicians are Keep It Neat employees.
No, Keep It Neat does not use any contractors or outside cleaning vendors, all technicians are Keep It Neat employees.
Keep it Neat does not offer any laundry service
Not at this time. Due to our current process and training scope, bed linen changes aren't included in recurring visits. We do tidy and refold blankets and bedding for a neat and put-together look during your regular maintenance cleans.
We want to make everything as simple as possible for you! However, here is a few simple things you can do before your visit to ensure the most thorough clean:- Please pick up any clutter or laundry that may be on the floors and surfaces to ensure the best quality clean for your space.- Please leave sink free of any dishes or cups. We will scrub your sink and leave it sparkling, and this will allow us more time and space to ensure a detailed clean.Thank you for your cooperation!
No problem, we're happy to clean around items on tables, counters, and other surfaces. If there are just a few items on a surface, we'll move them aside, clean the full surface, and set them back where we found them. If a surface is more heavily covered with lots of small items or has fragile, or sensitive items like papers or mail, we'll clean around them instead of moving them so we don't disrupt them. Clearing any heavily crowded surfaces you'd like serviced ahead of time helps us give them the most thorough clean possible.
Tips are never required, but they go a long way! 100% of your tip goes directly to your cleaning tech(s) who cleaned your home. You may tip in cash, Venmo directly to your cleaner, or you may add a tip via credit/debit card when you pay online. If we typically run a credit/debit card on file after your visit, we can add a tip for your cleaner upon request. Thank you!
Let them hangout, we love fur-babies! We don't mind if your pets want to hang with our cleaning crew. However, if you think your pet might be startled by our crew or their equipment, we kindly ask to keep your pet crated until we have finished with your visit.Thanks for your understanding!
Yes, we come with all necessary cleaning products and equipment needed for all services we offer.
Yes! If you refer a friend who schedules recurring service with us, you will receive $30.00 toward your next visit (applied after their 2nd cleaning visit). This is a small thank you for helping us help others!
Yes! We use our Facebook to stay involved with the community but also share any news, updates, sales, and cleaning tips we may have.Facebook link: https://www.facebook.com/profile.php?id=61557490853955&mibextid=LQQJ4d
Of course! You're welcome to stay or leave during your cleaning visit - if there's a room you'd prefer to be in while we clean, just let us know and we'll do our best to work around you.
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