Terms and Conditions
Last Updated: 02/2026
Introduction
At Keep It Neat Cleaning Service, our goal is to provide reliable, high-quality cleaning services while maintaining clear expectations for both our clients and our team. The following policies help us operate efficiently and ensure a consistent experience for everyone we serve.
By booking, scheduling, or receiving services from Keep it Neat Cleaning Service LLC, the client acknowledges that they have read, understood, and agree to the following Terms of Service and policies.
Scheduling & Arrival Times
Aside from early morning visits, cleaning visits are scheduled with an estimated arrival time. Due to the nature of our schedule, factors such as traffic, home conditions, or taking extra time to ensure quality service for a previous visit may occasionally affect arrival times, as our day progresses.
Our cleaning technicians may arrive earlier or later than the estimated time, depending on earlier jobs.
When the cleaning technician is on the way, you will receive an "On the Way" notification or text message to provide a more accurate arrival time within 30 minutes of arrival.
This flexibility allows us to provide thorough service to every home we visit, and reasonably accommodate small additional client requests or skipped areas, if applicable. We appreciate your flexibility.
Cancellation & Rescheduling Policy
Cancellations require a minimum of 48 hours’ notice via call, text, or email. Cancellations made with less than 48 hours’ notice may incur a $50.00 cancellation fee.
All reschedules require 24 hours’ notice to allow us to make any needed rearrangements on our end. Reschedules made with less than 24 hours’ notice may incur a $50.00 reschedule fee.
All reschedules should be pushed out no further than 7 days. Cleaning visits pushed out longer than 7 days may incur an upcharge of up to 15% to accommodate any needed extra time.
Access to the Home
All clients may provide access through a lock code, lock box / key, or by leaving the door unlocked / being present at the time of your cleaning visit.
To maintain our schedule and avoid delays, lockouts exceeding 30 minutes will result in an additional fee up to $100.00, and the visit will have to be rescheduled.
Home Preparation
All horizontal surfaces and tables should be reasonably accessible.
Sinks should be empty, and reasonably accessible to ensure the best quality clean.
Excessive items may limit the areas we are able to clean or may result in additional time needed to complete.
To limit cross contamination between homes, Keep it Neat does not carry any toilet bowl brushes on hand. To ensure each toilet bowl gets properly cleaned, each toilet within the home must have its own designated toilet bowl brush. Toilets without a properly working and designated toilet bowl brush may not be cleaned during that visit.
Communication
All clients are encouraged to communicate any concerns, requests, or changes in service as soon as possible.
Feedback must be provided within 24 hours for service-related issues, or quality concerns, so they can be properly addressed by our team.
First Time Visits, Estimated Pricing
Many estimates are provided based on information shared during phone or online consultations, and are completed “sight unseen.” While we do our best to provide accurate estimates, the final scope of work may vary depending on the actual condition and layout of the home upon arrival.
Initial Visit Adjustment: The quoted estimate is typically honored for the initial visit. However, if the home requires significantly more time due to heavier buildup, clutter, pet hair, or other conditions that were not anticipated, adjustments to the service time or pricing may be necessary upon initial visit.
Any pricing adjustments would otherwise apply after the initial visit, once the appropriate time needed to maintain the home has been determined.
Whenever possible, we will always communicate and confirm any necessary changes before proceeding.
Home Conditions & Scope of Service
Cleaning services are provided based on the type of cleaning scheduled, including maintenance, deep cleaning, move in / move out, rental turnovers, or one-time visits. Each service has a defined scope, and tasks may vary by visit.
Keep it Neat strives to provide a thorough and consistent cleaning plan. Specific services, priorities, and any special instructions are outlined in your service checklist, job notes, or agreed-upon scope.
Additional services or requests outside of the standard scope may require additional time and charges.
Our services and rates are designed for homes in reasonably maintained condition.
Homes with excessive items, heavy buildup, or unexpected conditions may require additional time or adjustments to the scope of work. In these situations, we will communicate any necessary changes before continuing service whenever possible.
Rotation and Detail Cleaning
Keep it Neat will typically cover all areas of your home, each visit. To maintain a high level of detail while keeping services efficient, certain deep or detailed tasks, or high-dusting may be completed on a rotating basis over multiple visits. This ensures all areas of the home are addressed regularly and properly maintained over time.
Supplies & Equipment
Keep it Neat provides all necessary cleaning supplies and equipment. If specific products are requested, they must be provided by the client, and approved by our team.
Health & Safety
Hazardous Materials: We do not clean or handle hazardous materials, including but not limited to biohazards, asbestos, or mold. The client will be responsible for ensuring the property is free of any hazardous conditions prior to the cleaning service.
Privacy & Confidentiality
Privacy: We respect your privacy and will not look through, read, or handle personal items, paperwork, or sensitive materials unless agreed upon and required for cleaning. Keep it Neat will never share personal information with third parties without consent, except as required by law.
Confidentiality: Any personal or sensitive information encountered during service will be kept strictly confidential.
Trash Removal
Our team will collect and place trash in designated on-site bins. To ensure the safety of our technicians and prevent cross-contamination between homes, we do not remove or transport trash off the property. If an exterior trash-bin isn’t available, cleaning technicians may leave bagged and tied trash in kitchen bin, or in an exterior enclosed area (garage, shed, container, etc.).
Damage & Breakage
Keep it Neat is fully insured and takes great care while working in your home. In the rare event that damage occurs, it must be reported within 24 hours.
We accept responsibility for avoidable damage caused by our team; however, we are not responsible for:
• Pre-existing damage
• Items that are worn, unstable, or improperly secured
• Normal wear and tear, or unsecured fragile items that may break during routine cleaning
Payment Policy
Payment is due upon receipt of the invoice following completion of service.
We accept credit card, debit card, or check written out to “Keep it Neat Cleaning Service LLC.”
The client must maintain a valid card on file for all services and applicable fees during duration of service.
Payment Authorization & Card on File
To ensure a smooth billing process and proper handling of any applicable fees, the client agrees to maintain a valid card on file and authorizes Keep it Neat Cleaning Service LLC to charge it for all services and applicable fees outlined in these Terms, including but not limited to:
• Scheduled cleaning services (recurring or one-time)
• Approved add-on services
• Late cancellations or rescheduling fees
• Lockout or inability-to-enter fees
• Additional time or services required due to home condition
• Any unpaid or outstanding balances
The client agrees to keeping payment information valid and current.
Satisfaction Guarantee
We proudly offer a 100% Satisfaction Guarantee. If you are not satisfied with any area of your cleaning service that is included in our checklist pertaining to your visit type, please notify us within 24 hours of the visit. Our team will gladly return to address the area of concern, free of charge.
Working Conditions & Utility Requirements
The property or home must be maintained in a safe and reasonable condition for the cleaning technicians. This includes having running water, electricity, and a comfortable working temperature while technicians are in the home or property.
If conditions are unsafe or unsuitable for effective cleaning, we may have to reschedule or adjust the service as needed and may incur a lock-out / reschedule fee.
Pets
We are happy to work in homes with pets.
If there is a possibility that a pet may become startled by cleaning equipment or behave aggressively, we kindly ask that pets be secured in a crate or separate room during the cleaning service. If pets are left unattended and pose a safety risk to our staff, we may need to pause or reschedule the service.
For safety and liability reasons, we are unable to handle pets during service, including but not limited to walking, feeding, or letting pets outside. Pets should be secured or managed as needed to ensure a safe working environment.
Pet Waste
For the safety of our cleaning techs, areas containing pet waste (urine, feces, or other bodily fluids) will typically not be cleaned. The client is responsible for ensuring these areas are addressed prior to service.
If pet waste is present or occurs during your cleaning visit, we may skip affected areas or adjust the service.
Photo Documentation
To maintain quality standards and assist with training and service documentation, our team may take before and after photos of areas after service is completed.
Some photos may also be used for marketing or educational purposes, such as showing cleaning results.
We will never include photographs showing any people, paperwork, family photos, and will avoid photographing all personal or identifiable items. If you prefer that no photos be taken inside your home, please let us know and we will gladly honor your request.
Annual Rate Adjustments
Rate adjustments are typically made on an annual basis and reflect rising operating costs.
Rate adjustments are typically small, percentage-based increases, and will be communicated at least 30 days before taking effect.
Weather & Unforeseen Circumstances
Severe weather or unsafe travel conditions may require schedule adjustments.
If weather affects service, we will communicate with you as early as possible and reschedule the visit at the next available opening.
Client-requested rescheduling due to non-severe weather (such as rain or very light snow) may be treated as a standard reschedule and may be subject to applicable fees.
Non-Solicitation
The client agrees not to directly or indirectly hire, solicit, or engage any current or former employee or contractor of Keep it Neat Cleaning Service LLC for private cleaning services outside of our company for a period of 12 months following their last service.
Right to Refuse
We reserve the right to refuse, discontinue, or reschedule service at any time due to safety concerns, hazardous conditions, inappropriate behavior, or situations that prevent us from performing our work effectively. In such cases, applicable fees may still apply.
Termination of Service
Either the client or Keep it Neat Cleaning Service may discontinue recurring services at any time, for any reason.